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Shipping & Returns Shipping & Returns


-DELIVERYTIME:
* In Stock items we can deliver as soon as the payment has arrived.
* Out of Stock items we will order at the first Monday of each month and deliver to customers approx two weeks after that.
* If the deliverytime is different than mentioned, we will inform you personally.

Delivery cost for orders over 50€ included in Finland.
For smaller orders delivery cost is 4€, so you do not have any extra costs.
If order has large or heavy products, delivery cost is always 9€ in Finland.
International shipping (outside Finland), is always 9€.

Delivery cost are visible on checkout and order confirmation screen.



-DELIVERY AND PAYING METHODS:

You can pay with PAYPAL, with this method you need credit card and e-mail address.

You can pay with eMaksut - Verkkopankit if you have Finnish bank account, Nordea, Osuuspankki, Sampo Pankki, POP Pankki, Tapiola, S-Pankki, Ålandsbanken, Aktia, Säästöpankki, Handelsbanken

You can pay your purchases in advance with credit transfer (with Finnish banks only). If you use this method, you have to mention credit transfer in message section in your order and you have to add e-mail address or phone number in your personal data. Then we contact you with information about your order and our account number. We deliver the products as soon as we see your payment in our account, or as mentioned in product description. Written receipt will be sent with the products.

-You have 14 days right to return or change the products. Product have to be unopened and in good condition. Custom made products can not be return.

- If you want to return or change the product, contact us first so we can agree the details.

- Your post office in Finland will send your one notice of arrival and will keep the package for arrival week and 2 weeks after that.

- We reserve the right not to sell to the customer with recurring returns.

Purchasing by Invoice or Part Payment:
Maksuturva invoice and part payment service offers a secure and flexible option to finance your purchases in one or several payments. The credit provider of the invoice and part payment service is Lindorff Invest Oy.

You can choose from the following methods of payment
-invoice if the value of your purchase exceeds 20 euros. 4 euro fee will be added.
-part payment if the value of your purchase exceeds 30 euros
and is no more than 2,000.00 euros. The method of payment requires that you have a Finnish personal identity code, permanent and official home address in Finland, and be at least 20 years of age. The method of payment is available only for private individuals. Your own credit stoppage or hidden information will prevent the use of the method of payment.

When purchasing by invoice or part payment, you will be asked to use the TUPAS authentication service where you identify yourself with your online bank codes. This allows you to freely select a delivery address, whether it’s an automated parcel terminal, summer cottage or your workplace. Your credit information will be checked from a credit information company a real time credit decision will be made on that basis. The credit decision and checks are done by Lindorff Oy, and the information is not stored into the seller’s customer data registry.

After an approved credit decision and purchase transaction, you will receive an invoice in the way you want, either by email or as a paper invoice. Note: the earliest date when the invoice is sent is two weeks after you send the order. The reason for this is that you always receive an up-to-date invoice that also includes possible returns. Please contact Lindorff’s customer service for more information about a possible declined credit decision.

When you choose the invoicing option, you always receive 14 days of interest-free time for payment of your purchases. If you decide to pay for your purchase with part payments, you can select the payment schedule that best suits you from the options given either when making the purchase or after you have received your invoice. The credit agreement with Lindorff Invest Oy will come into effect when you make the first payment by the due date of the invoice. Depending on the size of the purchase, the options available are from 3 to 24 months.

Monthly invoices are sent for part payments. The monthly credit fee for each part payment is 3 € and the interest on the part payment is 15 %. The actual annual interest calculated for a 1,500.00 € loan with a typical payment time of 12 months, including credit interest and monthly fees, is 23.1%. The service does not obligate you to a permanent credit relationship. Legal fees and interest will be collected for possible late payments. Changes to due date according to the general terms and conditions.

Learn more about
–general credit terms of the invoicing and part payment service
–the standard European consumer information form
or you can save them for yourself when verifying a purchase.

Handling of returns
If you return products, Lindorff refunds the open credit automatically after being notified by Maksuturva about the approved return. If, however, you wish to be refunded for a payment that has already been made, you need to give your personal information and your bank account information to Lindorff’s customer service.

By email: eramaksu@lindorff.fi, with the headline Lindorff Invest Oy/payment refund

By post: Lindorff Oy/ Laskutusasiakaspalvelu, P.O. Box 20, 20101 Turku or

Customer service for invoicing and part payment

Online service: bill.lindorff.fi
Telephone service: 02 2700 550 Mon-Fri 8:00 am to 10:00 pm and Sat 10:00 am to 3:00 pm (fee: normal local or long distance call charge)
Email: eramaksu@lindorff.fi

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e-Mail: kirjokas@kirjokas.com

Osoite/Address
Paljetie 5 90140 Oulu
Finland
tel. +358408374988

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